Compare to find your best option
| VVM No-Ads* | VVM w/ Ads* | Premium Visual Voicemail |
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|---|---|---|---|
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Free service |
x |
x |
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Requires a monthly subscription |
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x |
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Call in to voicemail IVR to listen to messages |
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Read voicemails in list view in any order |
x |
x |
x |
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English/Spanish support |
|
|
x |
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Auto forward to email |
|
x |
x |
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All inbound messages transcribed to text |
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|
x |
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Extended recording time for avatar messages |
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|
x |
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Access free avatars and backgrounds* |
x |
x |
x |
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Access the content store for Premium Avatars and Backgrounds |
x |
x |
x |
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Import a photo from your device for a custom Background |
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|
x |
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*Users can choose to enable or disable the display of Ads or Avatars in the Settings menu. |
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**No Ads are displayed during the Free Trial. Users can cancel Free Trial or Upgrade to Premium at any time within the Settings menu. |
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Voicemail (VM) is classic voicemail and provides users the ability to call into the Voicemail Service to listen to their voicemail messages. Call in to Voicemail from within the Visual Voicemail application or press and hold the “1” on your phone’s keypad to setup Personal Greeting and manage Voicemail preferences.
Visual Voicemail (VVM) helps users manage their voicemail messages easier with a Sprint provided application on your phone. You can easily see and listen to your voicemail messages in any order with enhanced options to delete, forward, send a text or call the person back with the click of a button.
Premium Visual Voicemail (VTT) is a monthly subscription service that transcribes your voicemail messages into text. Some features include:
● Try before you buy – all new users automatically get Visual Voicemail-to-Text for FREE for 15 days. After the Free Trial period, customers can choose to Subscribe by going to Settings > Preferences > Manage Subscription > Subscribe.
● VTT provides the convenience of reading a transcribed voicemail message if you are unable to listen to it right away.
● You can have transcribed voicemails sent to both your Visual Voicemail inbox and to an email address.
● By signing up for Premium Visual Voicemail, Ads are automatically turned off.
● Reply with a call, a voicemail, or a text message.
● Other sync or share options depending on the applications you use most.
● You can choose to have your messages transcribed in Spanish or English.
Visual Voicemail cannot be deleted or disabled. It is designed to work with your device and Sprint’s Voicemail Service to make reading or listening to voicemails easier than ever.
If you prefer to call into the Voicemail service to listen to your voicemails, simply press and hold the “1” button on your phone’s keypad. If you have never used the Voicemail service on your device before, you will be prompted through the setup process the first time you call in.
If this is the first time you are using Visual Voicemail you can also setup your Voicemail by tapping the “Personalize” button. This will also take you to Voicemail service where you can follow the instructions to setup your greeting and password. The “Personalize voicemail” option is also available in Settings > Preferences > Personalize Voicemail.
If you would like to cancel or Unsubscribe from the monthly Premium Visual Voicemail subscription you may do so by going into the Voicemail application, and tap on Settings > Preferences > Manage Subscription > Unsubscribe.
Since you have already paid for your subscription, the Voice-to-Text Transcription will continue until your subscription expires.
Visual Voicemail is a free service provided by Sprint made possible by sponsored ads. The ads are displayed by default and we provide bonus features to customers who choose to enable the display of ads.
If you would prefer not to see ads or receive the bonus features, you can disable the display of ads within the application. Go to Settings > Preferences > Display Ads. Uncheck the box to disable the display of Ads which will also disable any bonus features. You can also subscribe to Premium Visual Voicemail Voice-to-Text transcription service for a low monthly fee which automatically turns off the display of ads.
Within Visual Voicemail there is an option to create and send voice messages using fun cartoon-like characters called Avatars. One free Avatar and one free Background, as well as ten thumbnails of each, are downloaded to your device the first time you run Visual Voicemail. You can view the catalog within the application to find additional free Avatars as well as Premium Avatars and Backgrounds available for download for a small fee.
If you upgrade to Premium Visual Voicemail, you will also receive the ability to record longer messages and use a picture from your photo gallery as a customized Background. If you don't want to see Avatars, you can disable Avatars by going to Settings > Avatars.
If you would like to use Visual Voicemail without the Avatar functionality, go to Settings > Avatars > Disable Avatars.
We are continually striving to improve the Visual Voicemail experience, fix any issues, and add enhanced features. That means you have to Update your software to take advantage of any improvements. We try to limit the number of updates but you can choose to allow Auto Update and never see another Update notification again. Go to Settings > Updates > “Allow Automatic Updating”.
Voicemail prompts are available in Spanish. Please call Customer Support to request Spanish Voicemail.
Visual Voicemail is available in Spanish by choosing Spanish in the Device Settings menu.
Premium Visual Voicemail is available in Spanish. Choose English/Spanish when you Subscribe or go to Settings > Preferences > Choose Transcription Language.
Payment Options include:
● Adding Premium Visual Voicemail to your monthly bill
● Buy Premium Visual Voicemail using your Prepaid account balance
● Buy Premium Visual Voicemail using your already registered debit or credit card
Some customers may have the option to buy Premium Visual Voicemail using the PayPal “Pay Flow” Option presented when you try to subscribe and other payment options aren’t available or don’t work. The Pay Flow option is only presented if you are a subscriber who can use this option.
If you receive an error message, or your request keeps “timing out”, please contact Customer Support.
If you try to call in to listen to your voicemail or personalize your preferences and you get a fast-busy or other error message, please contact Customer Support.
All Billing questions should be directed to Customer Support.
You can reset your own password on the Sprint web site. Go to "My Account."