Compare to find your best option
| VM | VVM | VTT* |
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|---|---|---|---|
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Free service |
x |
x |
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Requires a monthly subscription |
|
|
x |
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Call in to voicemail IVR to listen to |
x |
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Read voicemails in list view in any order |
x |
x |
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English/Spanish transcription support |
|
|
x |
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Auto forward voicemail messages to email |
|
|
x |
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All inbound voicemail messages |
|
|
x |
|
* No ads are displayed during the Premium VTT free trial. Users can cancel the free trial or upgrade to Premium VTT at any time within the Settings menu. |
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Voicemail (VM) is classic voicemail and provides users the ability to call into the Voicemail Service to listen to their voicemail messages. Call in to Voicemail from within the Visual Voicemail application or press and hold the “1” on your phone’s keypad to setup Personal Greeting and manage Voicemail preferences.
Visual Voicemail (VVM) helps users manage their voicemail messages easier with a Sprint provided application on your phone. You can easily see and listen to your voicemail messages in any order with enhanced options to delete, forward, send a text or call the person back with the click of a button.
Premium Visual Voicemail (VTT) is a monthly subscription service that transcribes your voicemail messages into text. Some features include:
● Try before you buy – all new users automatically get Visual Voicemail-to-Text for FREE for 15 days. After the free trial period, customers can choose to subscribe by going to Settings > Preferences > Manage Subscription > Subscribe.
● VTT provides the convenience of reading a transcribed voicemail message if you are unable to listen to it right away.
● You can choose to have your messages transcribed in Spanish or English.
● You can have transcribed voicemails sent to both your Visual Voicemail Inbox and to an email address.
● Ads are automatically turned off in Premium Visual Voicemail.
● Reply with a call, a voicemail, or a text message.
● Other sync or share options depending on the applications you use most.
If you prefer to call into the Voicemail service to listen to your voicemails, simply press and hold the “1” button on your phone’s keypad. If you have never used the Voicemail service on your device before, you will be prompted through the setup process the first time you call in.
If this is the first time you are using Visual Voicemail you can also setup your Voicemail by tapping the “Personalize” button. This will also take you to Voicemail service where you can follow the instructions to setup your greeting and password. The “Personalize voicemail” option is also available in Settings > Preferences.
Visual Voicemail cannot be deleted or disabled. It is designed to work with your device and Sprint’s Voicemail Service to make reading or listening to voicemails easier than ever.
Ways to delete a single message
● In the Inbox, long tap (press and hold) a message to select it. Tap the Delete icon.
● In the Inbox, tap the Contact/Image icon to select the message. Tap the Delete icon.
● In the Inbox, swipe your finger from right to left on the message. Tap Trash.
● In the message playback screen, tap the overflow menu and then tap Delete.
The deleted message will be moved to the Trash folder or deleted immediately, depending on your preference setting.
Ways to delete multiple messages
1. In the Inbox, long press (tap and hold) a message to select it. You can also tap a Contact/Image icon to select a message.
2. Tap any additional messages you wish to delete. They will be highlighted along with the message you originally selected. The action bar will display the number of selected messages.
3. Tap the Delete icon.
The deleted messages will be moved to the Trash folder or deleted immediately, depending on your preference setting.
Follow these steps to change your greeting or passcode.
1. In the Visual Voicemail Inbox, tap the overflow menu and then tap Settings.
2. Tap Preferences, and then tap Personalize voicemail.
3. Tap OK to dial into voicemail.
4. Follow the voice prompts to make changes to your voicemail settings.
Note: You need your passcode to make changes to voicemail settings. If you forget your passcode, you can log into your My Sprint account or call Customer Support to reset it.
To reset your voicemail passcode:
1. Sign in to My Sprint.
2. Click Preferences.
3. Under I want to…(on the right side of the page) click Manage voicemail passcode.
1. Type in your new passcode and confirm the new passcode. The new passcode must be 4-10 digits.
2. Click Save. The following confirmation message will display if the change was successful: "Thank you! We've saved your changes."
1. Click Select All to select all devices or click the check box next to each device.
● You can search by name of subscriber, phone number, Direct Connect number or phone type (network). There is also a pagination feature that allows you to browse through subscribers on the account.
2. Type in your new passcode and confirm the new passcode. The new passcode must be 4-10 digits.
3. Click Save. The following confirmation message will display if the change was successful: "Thank you! We've saved your changes."
If you would like to cancel or unsubscribe from the monthly Premium Visual Voicemail subscription you may do so by going into the Voicemail application, and tap on Settings > Preferences > Manage subscription > Unsubscribe.
Visual Voicemail is a free service provided by Sprint made possible by sponsored ads.
You can disable the display of ads by subscribing to the Basic Visual Voicemail without Ads plan for $0.50 per month. You can also subscribe to Premium Visual Voicemail Voice-to-Text transcription service for a low monthly fee, which automatically turns off the display of ads.
Go to Settings > Preferences > Manage subscription to subscribe to Basic Visual Voicemail without ads or Premium Visual Voicemail. You can also go to Settings > Preferences > Disable Ads to subscribe to Basic Visual Voicemail without ads.
We are continually striving to improve the Visual Voicemail experience, fix any issues, and add enhanced features. That means you have to Update your software to take advantage of any improvements. We try to limit the number of updates but you can choose to allow Auto Update and never see another Update notification again. Go to Settings > Updates > “Allow Automatic Updating”.
Voicemail prompts are available in Spanish. Please call Customer Support to request Spanish Voicemail.
Visual Voicemail is available in Spanish by choosing Spanish in the Device Settings menu.
Premium Visual Voicemail is available in Spanish. Choose English/Spanish when you Subscribe or go to Settings > Preferences > Choose Transcription Language.
Payment Options include:
● Adding Premium Visual Voicemail to your monthly bill
● Buy Premium Visual Voicemail using your Prepaid account balance
If you receive an error message, or your request keeps “timing out”, please contact Customer Support.
If you try to call in to listen to your voicemail or personalize your preferences and you get a fast-busy or other error message, please contact Customer Support.
All billing questions should be directed to Customer Support.