Compare to find your best option
| VM | VVM | VTT* |
|
|---|---|---|---|
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Free service |
x |
x |
|
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Requires a monthly subscription |
|
|
x |
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Call in to voicemail IVR to listen to |
x |
|
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Read voicemails in list view in any order |
x |
x |
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English/Spanish transcription support |
|
|
x |
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Auto forward voicemail messages to an email address and your SMS Inbox |
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|
x |
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All inbound voicemail messages |
|
|
x |
| Flag messages based on importance | x | ||
| Attach notes to messages | x | ||
| Create custom folders for storing messages | x | ||
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* No ads are displayed during the Premium VTT free trial. Users can cancel the free trial or upgrade to Premium VTT at any time within the Settings menu. |
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Voicemail (VM) is classic voicemail and provides the ability to call into the Voicemail Service to listen to your voicemail messages. Call in to Voicemail from within the Visual Voicemail application or press and hold the “1” on your phone’s keypad to setup Personal Greeting and manage Voicemail preferences.
Visual Voicemail (VVM) helps you manage voicemail messages with an application on your phone. You can easily see and listen to voicemail messages in any order, with enhanced features to archive, block, save, delete, and share voicemails, and to reply via voicemail, text, or call with the click of a button.
Premium Visual Voicemail (VTT) is a monthly subscription service that transcribes your voicemail messages into text. Additional features include:
● Try before you buy – all new customers automatically get Visual Voicemail-to-Text for FREE for 15 days. After the free trial period, customers can choose to subscribe by going to Settings > Preferences > Manage subscription > Subscribe.
● Conveniently read a transcribed voicemail message if you are unable to listen to it right away.
● Have your messages transcribed in Spanish or English.
● Have transcribed voicemails sent to your Visual Voicemail Inbox, as well as to an email address and your text messages (SMS) Inbox.
● Flag messages as high or low importance.
● Compose notes and attach them to messages.
● Create custom folders for organizing and storing messages.
● Ads are automatically turned off in Premium Visual Voicemail.
● Reply with a call or a text message.
● Other sync or share options depending on the applications you use most.
If you prefer to call into the Voicemail service to listen to your voicemails, simply press and hold the “1” button on your phone’s keypad. If you have never used the Voicemail service on your device before, you will be prompted through the setup process the first time you call in.
If this is the first time you are using Visual Voicemail you can also setup your Voicemail by tapping the “Personalize” button. This will also take you to Voicemail service where you can follow the instructions to setup your greeting and password. The “Personalize voicemail” option is also available in Settings > Preferences.
Visual Voicemail cannot be deleted or disabled. It is designed to work with your device and voicemail service to make reading or listening to voicemails easier than ever.
To cancel or unsubscribe from the monthly Premium Visual Voicemail subscription, go into the Voicemail application's main menu and select Settings > Preferences > Manage subscription > Unsubscribe.
Ways to delete a single message
● In the Inbox, Archive, Custom, or Blocked folder, long tap (press and hold) a message to select it. Tap the overflow menu, and then tap Delete.
● In the Inbox, Archive, Custom, or Blocked folder, tap the Contact/Image icon to select a message. Tap the overflow menu, and then tap Delete.
● In the Inbox, Custom, or Blocked folder, swipe your finger from right to left on the message. Tap Trash to confirm the action. Tap Undo to cancel the action.
● In the Message Playback screen, tap the Delete icon.
● In the message playback screen, tap the Move icon and then select TRASH.
The deleted message will be moved to the Trash folder or deleted immediately, depending on your preference setting.
Ways to delete multiple messages
1. In the Inbox, Archive, Custom, or Blocked folder, long press (tap and hold) a message to select it. You can also tap the Contact/Image icon to select a message.
2. Tap any additional messages you wish to delete. They will be highlighted along with the message you originally selected. You can also tap the Select All Messages icon to highlight all messages, and then tap those you do not want to delete. The action bar will display the number of selected messages.
3. Tap the overflow menu, and then tap Delete.
The deleted messages will be moved to the Trash folder or deleted immediately, depending on your preference setting.
Follow these steps to change your greeting or passcode.
1. From the Visual Voicemail main menu, tap Settings.
2. Tap Preferences, and then tap Personalize voicemail.
3. Tap OK to dial into the voicemail service.
4. Follow the voice prompts to make changes to your voicemail settings.
Note: You need your passcode to make changes to voicemail settings. If you forget your passcode, you can dial 611 from your device to ask Customer Support to reset it.
To reset your voicemail passcode, please dial 611 from your device to speak with Customer Support.
Visual Voicemail is a free service made possible by sponsored ads.
You can disable the display of advertisements by subscribing to the Basic Visual Voicemail without Ads plan for $0.50 per month. You can also subscribe to Premium Visual Voicemail Voice-to-Text transcription service for a low monthly fee, which automatically turns off the display of ads.
Go to Settings > Preferences > Manage subscription to subscribe to Basic Visual Voicemail without ads or Premium Visual Voicemail. You can also go to Settings > Preferences > Disable Ads to subscribe to Basic Visual Voicemail without ads.
We are continually striving to improve the Visual Voicemail experience, fix any issues, and add enhanced features. That means you have to Update your software to take advantage of any improvements. We try to limit the number of updates, but you can choose to allow Auto Update and never see another Update notification again. Go to Settings > Updates > “Allow automatic updating”.
Yes. Visual Voicemail uses the device language setting. If this setting is Spanish, you will see the Visual Voicemail interface and its prompts in Spanish. For Premium subscribers, this setting is also used to help improve the quality of voicemail transcriptions.
Visual Voicemail only transcribes voicemails; it does not translate voicemails from one language to another. For example, if your device language is set to Spanish and someone sends you a voicemail in English, the transcription will be in English. Conversely, if your device language is set to English and someone sends you a voicemail in Spanish, the transcription will be in Spanish.
Note: When subscribing to Premium service, some users may see a prompt asking them to choose their preferred language (English or Spanish).
Payment Options include:
● Adding Premium Visual Voicemail to your monthly bill
● Buy Premium Visual Voicemail using your Prepaid account balance
If you receive an error message, or your request keeps “timing out”, please contact Customer Support.
If you try to call in to listen to your voicemail or personalize your preferences and you get a fast-busy or other error message, please contact Customer Support.
All billing questions should be directed to Customer Support.
After careful evaluation, Voice SMS (VSMS) has been removed from Visual Voicemail. Users of this feature can send voice messages using Android MMS functionality, or other messaging applications.