Preferences
Follow these steps to change application preferences:
1. Open Voicemail settings. (In the Visual Voicemail Inbox, tap the overflow menu 
and then tap Settings.)
2. Tap Preferences. The Preferences settings screen will be displayed.
3. Make any desired changes to the settings listed. (Click the setting name to view information.)
This setting allows you to subscribe to or unsubscribe from the monthly paid plan. If you are not in the paid plan, you will receive the free, basic Visual Voicemail plan.
Plans include the following:
● Basic Visual Voicemail
● Premium Visual Voicemail — includes voice to text transcription in English or Spanish for incoming voicemail, and auto forwarding of voicemail messages to email and your SMS Inbox.
Subscribe to a paid plan
1. After you tap Manage subscription in the Preferences settings screen, you will see a window that describes the monthly subscription plan. Tap Subscribe.
2. When subscribing to the Premium service, you may see a dialog prompting you to select the transcription language. The options are "English only" or "English/Spanish." Select the option according to your preference and tap OK.
3. Next, you will see a message such as the following: "Please wait...Activated monthly Premium Visual Voicemail service."
4. Please wait while the server verifies and updates your account. You will then see a subscription message displayed in the application.
Note: The procedures above are for personal accounts. If your mobile service is paid for by a corporate account, you cannot subscribe to paid plans from within the Visual Voicemail application. To subscribe using such an account, an individual who is authorized to provide the account PIN must contact your service provider's customer service.
Unsubscribe from paid plan
Tap Manage subscription in the Preferences setting. A popup window will appear asking if you are sure you wish to unsubscribe. Tap Unsubscribe.
The data consent agreement asks your permission to allow your service provider to collect your voicemail audio files for the purpose of improving the quality of text transcriptions. This agreement appears when you first enroll in the Premium service subscription.
Note: The data consent agreement option is not available for Virgin and Boost devices.
You can change your selection at any time. Select Data consent agreement and then tap Agree or Disagree.
This feature will be available if you have subscribed to Premium service. This feature allows you to set an email address, and have a copy of each voicemail message you receive sent to that email address. This is a simple way to archive your important messages.
To set up auto forward, tap Auto forward to email. In the pop-up window that appears, enter a valid email address. Tap OK. The Auto forward box will now be turned on.
You can also configure the following details:
● Include message audio — include the audio file in the message
● Include message text — include the transcribed message text
● Reset to default — clear the email address on record and disables the auto forward to email feature
This feature will be available if you have subscribed to Premium service. This feature sends a transcribed copy of each voicemail message you receive to your SMS Inbox.
To enable this feature:
● If you are not subscribed to Premium service, tap Auto forward to SMS in Preferences and then tap Subscribe, or subscribe to Premium service through Manage subscription in Preferences. Once you are subscribed to Premium service, tap Auto forward to SMS so that the toggle is enabled.
● If you are subscribed to Premium service, tap Auto forward to SMS so that the toggle is enabled.
To disable this feature, tap Auto forward to SMS so that the toggle is not enabled.
This setting allows you to change your voicemail greeting or your voicemail passcode. Tap Personalize voicemail, and then tap OK. You will be transferred to the voicemail system. Follow the voice prompts to make any desired changes.
Set the transcription language to English or Spanish for your incoming voicemail messages.
Note: This setting is for voicemail messages only and may not be available to all users.
To set the transcription language, tap Transcription language. The Choose language screen is displayed. Select the language option:
● English only - Transcribe voicemail messages to English. This is the default setting.
● English/Spanish - Transcribe voicemail messages to the language detected by the transcription engine. This option allows voicemail transcription in Spanish if the detected audio is Spanish.
You can set the application to permanently delete messages from the Trash folder after a specific number of days. Select Delete Messages. A screen appears with options for the number of days deleted messages may stay in your Trash folder, after which they are deleted permanently. The options are:
● After 30 days
● Immediately
● Never
This setting allows you to display or hide transcriptions in the Inbox and message playback screens.
To display the transcriptions, tap Transcriptions Displayed so that the switch is highlighted. This is the default setting.
To hide the transcriptions, tap Transcriptions Displayed so that the switch is not highlighted.
If you do not want to receive future free trials of the Premium service, tap Disable free trials and then tap OK. The setting name changes to Enable free trials.
You can opt-in to future free trials at any time by tapping the Enable free trials setting.