The Visual Voicemail platform has three main options for setting your greeting:
1. The platform reads your phone number: "xxx-xxx-xxxx is not available. Please leave a message." This greeting is played when no recorded name or active greeting is set yet.
2. The platform reads your name: "John Smith is not available. Please leave a message." This greeting is played when there is no active greeting, but you have recorded your name.
3. Record a custom greeting.
If you wish to implement the first option, both the active greeting and the recording of your name have to be deleted.
If your name is recorded and you wish to delete it, follow these steps:
1. Dial into the voicemail platform.
2. Press * to go to the main menu.
3. Press 4 for personal options.
4. Press 4 to modify your personal preferences.
5. Press 3 to access your recorded name.
6. Press 3 to delete your name.
To delete an active greeting, follow these steps:
1. Press and hold 1 on your device keypad to access voicemail.
2. Press * to go to the main menu.
3. Press 3 to change your greeting.
4. Press 7 to delete your greeting.
For further Visual Voicemail support, go to the customer care page on your service provider's web site.