Refer to the instructions in your phone's manual for transferring files. Then follow the instructions below for transferring archived voicemail messages to a new phone.
Note: If Auto-Export is enabled, it must be disabled and the messages you want to transfer must be moved to the Archive folder prior to following these instructions.
1. Connect your old phone by USB cable to a computer.
2. Copy all the files and folders in the "smvvm" folder to a temporary folder on the computer. Depending on your phone, the "smvvm" folder might be in one of these locations:
● <device name>/internal storage/smvvm
● <device name>/phone/smvvm
Note: The <device name> is often the phone model name.
3. On your new phone, open the Visual Voicemail app. (This step ensures the "smvvm" folder will be available for transferring the files.)
4. (Optional) On your new phone, move any archived messages to the Inbox.
Note: Messages that you do not move to the Inbox will be lost. Messages you do move to the Inbox can be archived again.
5. Disconnect your old phone from the USB cable and then connect your new phone. (The USB cable should still be connected to the computer.)
6. Copy the files and folders from the temporary folder on the computer and paste them into the "smvvm" folder on the new phone (see Step 2 above for possible folder locations).
Note: If you see a message asking "Do you want to copy <file name> to your device?", check the "Do this for all files" box and then click "Yes."
Note: If you see a message about overwriting or replacing existing files, select the option that allows the action to occur.
7. Once the files/folders have been copied to the new phone, restart the phone. The archived messages from the old phone should now appear in the Archive folder on the new phone.