Re-activating the Application

If you see a notification to dial in for your voicemail messages rather than a list of new messages in your voicemail Inbox, you may need to manually re-activate your visual voicemail service.

Reactivating the service has two steps:

1.

Tell the voicemail server to re-activate you.

2.

Reset the Sprint Visual Voicemail application.

Telling the server to re-activate you

1.

From your voicemail Inbox, press and tap (Compose). The compose screen will now appear.

2.

If you have subscribed to Voicemail-to-Text transcription, you will now be prompted to select the type of message to compose. Select Audio message. The compose screen will now appear.

If you have not subscribed to Voicemail-to-Text transcription, you will be taken directly to the compose screen.

3.

Tap on the To field.

4.

Use the on-screen keyboard to type activate@vvm.sprint.com in the To field.

5.

Tap Record and wait for two or three seconds while the application records a blank message.

6.

Tap Send.

7.

Wait for at least fifteen minutes.

Re-setting the Sprint Visual Voicemail application

1.

Press   > > Settings to open the Settings page for your Android device.

2.

Tap Applications.

3.

Tap Manage Applications. A list of applications appears.

4.

Select the All tab.

5.

Scroll down the list until you find the item named Voicemail. Tap this item. A screen that gives you several configuration options for the Sprint Visual Voicemail application appears.

6.

Tap Clear data.

Note: This will erase all of your voicemail messages.

7.

Press .

8.

Open the Sprint Visual Voicemail application.