Visual Voicemail Permissions

The first time that you run Visual Voicemail on your Android device, you may be prompted to grant permission for the application to access information or use features from your device. Almost all applications need certain permissions to run on Android, and we use these permissions to run features in the Visual Voicemail application. Please note that the Android platform controls the way the permissions are named, but the naming does not necessarily reflect how Visual Voicemail uses them.

Below are some of the permissions that Visual Voicemail asks for and an example of how they are used. You can see the full list of permissions the application uses by going to your phone’s Applications Manager.

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Phone — This permission allows Voicemail to read your device's phone number.

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SMS — This permission allows Voicemail to receive VVM messages and to reply to messages via a text message.

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Contacts — This permission allows Voicemail to access your contacts list to display contact names and images (if available) in the Inbox folder. This permission is also required for the Cloud Backup feature.

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Notifications (Android 13+) — This permission allows Voicemail to send notifications. The Android OS prompts you to accept this permission only if your device is running Android 13 or higher.

Phone and SMS are mandatory permissions. You must grant these permissions in order to use the Visual Voicemail application. Contacts and Notifications are optional permissions. If you deny these optional permissions, some of the Visual Voicemail features will be disabled.

To change the application permissions, go to Settings > Apps > Voicemail > Permissions on your device.