Transferring Messages to a New Phone

To transfer messages from one phone to another, follow these steps:

1.

On your old phone, tap the menu icon to access the main menu.

2.

Move the messages you want to transfer from the Inbox folder to the Archive folder.

3.

Repeat step 2 for messages in any Custom folders you may have.

4.

Connect your old phone by USB cable to a computer. A screen appears on the computer for you to browse the folders on your phone.

Note: If you see a message on the phone about allowing access to phone data, select the option that allow access.

5.

Browse to the smvvm folder and copy all the files and folders in that folder to a temporary folder on the computer. Depending on your phone, the folder might be in one of these locations:

●

<device name>\internal storage\smvvm

●

<device name>\phone\smvvm

Note: The <device name> is often the phone model name.

6.

On your new phone, open the Visual Voicemail app. (This step ensures the smvvm folder will be available for transferring the files.)

7.

(Optional) On your new phone, move any archived messages to the Inbox.

Note: Messages that you do not move to the Inbox will be lost. Messages you do move to the Inbox can be archived again.

8.

Disconnect your old phone from the USB cable and then connect your new phone. (The USB cable should still be connected to the computer.)

9.

Copy the files and folders from the temporary folder on the computer and paste them into the smvvm folder on the new phone (see step 5 above for possible folder locations).

Note: If you see a message asking "Do you want to copy <file name> to your device?", check the Do this for all files box and then click Yes.

Note: If you see a message about overwriting or replacing existing files, select the option that allows the action to occur.

10.

Once the files/folders have been copied to the new phone, restart the phone. The archived messages from the old phone should now appear in the Archive folder on the new phone.

See also:

Archiving Messages