Preferences

This setting allows you to subscribe to or unsubscribe from the monthly paid plan. If you are not in a paid plan, you will receive the free, basic Visual Voicemail plan.

Plans include the following:

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Basic Visual Voicemail

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Premium Visual Voicemail — includes voice to text transcription in English or Spanish for incoming voicemail messages, auto forwarding of voicemail messages to email and your SMS Inbox, flagging and noting messages, and creating custom storage folders

Subscribe to a paid plan

1.

After you tap Manage subscription in the Preferences settings screen, you will see a window that describes the monthly subscription plan. Select the plan and tap SUBSCRIBE.

2.

When subscribing to the Premium service, you may see a dialog prompting you to select the transcription language. The options are "English only" or "English/Spanish." Select the desired option and tap OK.

3.

Next, you will see a message such as the following: "Please wait...Activating monthly Visual Voicemail service."

4.

Please wait while the server verifies and updates your account. You will then see a subscription message displayed in the application.

Note: The procedures above are for personal accounts. If your mobile service is paid for by a corporate account, you cannot subscribe to paid plans from within the Visual Voicemail application. To subscribe using such an account, an individual who is authorized to provide the account PIN must contact your service provider's customer service.

Unsubscribe from paid plan

Tap Manage subscription in the Preferences setting. A pop-up window appears asking if you are sure you wish to unsubscribe. Tap UNSUBSCRIBE.

This feature will be available if you have subscribed to Premium service. This feature allows you to set an email address, and have a copy of each voicemail message you receive sent to that email address. This is a simple way to archive your important messages.

To set up auto forward, tap Auto forward to email. In the pop-up window that appears, enter a valid email address. Tap OK. The Auto forward box will now be turned on.

You can also configure the following details:

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Include message audio — includes the audio file in the message

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Include message text — includes the transcribed message text

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Reset to default — clears the email address on record and disables the auto forward to email feature

This feature will be available if you have subscribed to Premium service. This feature sends a transcribed copy of each voicemail message you receive to your text message (SMS) Inbox.

To enable this feature:

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If you are not subscribed to Premium service, tap Auto forward to SMS in Preferences and then tap Subscribe, or subscribe to Premium service through Manage subscription in Preferences. Once you are subscribed to Premium service, tap Auto forward to SMS so that the toggle is enabled.

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If you are subscribed to Premium service, tap Auto forward to SMS so that the toggle is enabled.

To disable this feature, tap Auto forward to SMS so that the toggle is not enabled.

This setting allows you to change your voicemail greeting or your voicemail passcode. Tap Personalize voicemail, and then tap OK. You will be transferred to the voicemail system. Follow the voice prompts to make any desired changes.

Themes

Themes allow you to change the appearance of the application. You can choose between a light or dark theme.

Note: Devices running Android 10 and later also display a Default option, which uses whatever theme is currently set in the device's Settings.

Tap Themes, and then tap the desired theme to apply it.

This setting lets you change the sound for notifications and set the speaker mode.

Notifications

Notification settings let you specify how the phone will notify you when you receive a voicemail message — by playing a sound, vibrating the phone, or both.

To set a sound:

1.

Tap Notifications to display the App Notifications for Voicemail screen.

2.

Tap Voicemail Notifications.

3.

Tap Sound, and then select the desired sound from the list that appears.

 

To set vibration:

1.

Tap Notifications to display the App Notifications for Voicemail screen.

2.

Tap Voicemail Notifications.

3.

Tap Vibrate so that the toggle is enabled.

 

Speakerphone

Voicemail messages can be directed to either one of two speaker modes:

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If you want to listen to voicemail messages in speakerphone mode, tap Speakerphone so that the toggle is enabled.

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If you would rather hold the phone to your ear when listening to voicemail messages, tap Speakerphone so that the toggle is not enabled.

Note: You can also toggle the speakerphone on/off while listening to a message on the Message Playback screen. That action does not affect the default speaker mode set here.

If you do not want to receive future free trials of the Premium service, tap Disable free trials and then tap OK. The setting name changes to Enable free trials.

You can opt-in to future free trials at any time by tapping the Enable free trials setting.

You can set the application to delete messages permanently from the Trash and Blocked folders after a specific number of days. Select Delete Messages. A screen appears with options for the number of days deleted messages may stay in your Trash and Blocked folders, after which they are deleted permanently. The options are:

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After 30 days - delete all messages in Trash and Blocked folders after 30 days

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Immediately - delete messages immediately (do not move to Trash folder or store in Blocked folder)

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Never - never delete messages in Trash or Blocked folders