Managing Custom Folders

If you are a Premium service subscriber, you can save voicemail messages by moving them to a custom folder you've created.

Note: The maximum message limit for all folders combined (Inbox, Archive, Custom, Blocked, and Trash) is 1,250. Once you reach this limit, you will get a message telling you to delete some messages before you can receive new messages.

You can also save messages by forwarding them to an email address. There is an Auto forward to email feature for Premium service subscribers that automatically forwards messages to a designated email address. Additionally, all subscribers have the option to move messages to the Archive folder.

To create a custom folder

1.

Open the main menu by tapping the menu icon , or placing your finger on the left edge of the screen and swiping to the right.

2.

Tap Create New Folder.

3.

In the dialog that appears, type a name for the new folder. (Maximum of 20 characters.)

4.

Tap OK. The new folder is added as a sub-folder of the Inbox. To view custom folders, tap the arrow next to the Inbox as shown here:

 

Note: The limit for custom folders is five. Once this limit is reached, the Create New Folder option is disabled (grayed out). You must first delete one or more custom folders before you can create a new custom folder.

To move a single message

Here are some ways to move a message to a custom folder:

●

In the Inbox, Archive, Blocked, or Trash folder, long press (touch and hold) a message to select it. You can also tap the Contact/Image icon to select a message. Tap the overflow menu , tap Move, and then select the desired custom folder.

●

In the Message Playback screen, tap the Move icon and then select the desired custom folder.

The message will be moved to the selected folder.

To move multiple messages

1.

In the Inbox, Archive, Blocked, or Trash folder, long press (tap and hold) a message to select it. You can also tap the Contact/Image icon to select a message. The Contact/Image icon will be replaced with a check mark.

2.

Tap any additional messages you wish to move. They will be highlighted along with the message you originally selected. You can also tap the Select All Messages icon to highlight all messages, and then tap those you do not want to move. The action bar will display the number of selected messages.

3.

Tap the overflow menu , tap Move, and then select the desired custom folder.

To move all messages

1.

In the Inbox, Archive, Blocked, or Trash folder, long press (touch and hold) a message to select it. You can also tap the Contact/Image icon to select a message.

2.

Tap the Select All Messages icon to highlight all messages. The action bar will display the number of selected messages.

Note: To deselect all messages, simply tap again.

3.

Tap the overflow menu , tap Move, and then select the desired custom folder.

To move a single message from a custom folder to a different folder

1.

Open the main menu by tapping the menu icon , or placing your finger on the left edge of the screen and swiping to the right.

2.

Tap the arrow icon next to the Inbox to display custom folders.

3.

Select the desired custom folder to display its messages.

4.

Long press (touch and hold) the message that you want to move.

5.

Tap the overflow menu , tap Move, and then select the desired folder.

To move all messages from a custom folder to a different folder

1.

Open the main menu by tapping the menu icon , or placing your finger on the left edge of the screen and swiping to the right.

2.

Tap the arrow icon next to the Inbox to display custom folders.

3.

Select the desired custom folder to display its messages.

4.

Long press (touch and hold) any message to select it.

5.

Tap the Select All Messages icon to highlight all messages. The action bar will display the number of selected messages.

6.

Tap the overflow menu , tap Move, and then select the desired folder.

To move a message from a custom folder to a different folder (from opened message)

1.

Open the main menu by tapping the menu icon , or placing your finger on the left edge of the screen and swiping to the right.

2.

Tap the arrow icon next to the Inbox to display custom folders.

3.

Select the desired custom folder to display its messages.

4.

Tap the message that you want to move. (This action opens the message.)

5.

Tap the Move icon and then select the desired folder.

To delete a custom folder

1.

Open the main menu by tapping the menu icon , or placing your finger on the left edge of the screen and swiping to the right.

2.

Long press (touch and hold) the desired custom folder. A message appears asking you to confirm the deletion.

3.

Tap OK. All messages from the custom folder are moved to the Trash folder.

See also:

Managing Archive folder messages

Transferring messages to a new phone